Frequently Asked Questions (FAQ)

What is the difference between Membership and Single-Purchase

Membership

  • Acces to official Ticket Support premium support from the team
  • Access to all templates and extensions
  • Un-limited downloads
  • Promotions and discounts from our partners and popular Joomla developers

Single-Purchase (Pay and Download)

  • Access to forum community forum
  • Download only one template for 1 year / 60 times

What rights do I have with a monthly based membership?

During your “active” membership(s) you have access to download all themes, new theme releases, extensions and regular update files. Also here are some other features you will have:

  • Access to Ticket System (our official support system).
  • Unlimited downloads during membership
  • No domain restriction, install templates on unlimited websites.
  • Copyright removal
  • Quickstart (demo) packages
  • Personal and commercial usage

Monthly Membership vs Single Purchase. What is the difference?

Pay & Download (Single-Purchase) customers will have a user account on our site and they can access to Forum section for support but Forum section is based on the community, so there is no guarantee for the response from our support team. Our official support is provided via Ticket System for only Club members.

What payments do you accept?

Currently, we accept payments via PayPal. With PayPal you can make your payments with your credit card (Master, Visa etc.) securly even if you don’t have a PayPal account. You can register a consumer account on PayPal free of charge.

Is there a discount for existing members?

We offer a 10% discount on membership renewals / upgrades. This discount is applied automatically to your invoice when you renew your plan. If you renew your membership after expiration, this discount won’t be applied.

Can I keep using the templates after my membership expires?

Yes, you can use our templates forever, without limitation. But once your membership expires you can not access to downloads and updates unless you renew your plan.

Can I buy & download single theme?

You have two different purchase options:

  • Monthly Membership
  • Pay & Download (Single-Purchase)

You can purchase a monthly based membership with a special price. With monthly membership(s) you can access premium (official) support and downloads section for all premium themes and extensions during your active membership.

Or if you like to purchase only one template. Please make sure you read

I have not received my login details

An e-mail with your login details will be sent to you right after your payment has been approved. In case you use Paypal eCheque, the e-mail is sent when we receive the payment -this can take up to 3-4 days. If you do not receive an email with your order confirmation or login details, please send us an email with your payment details to info @ optimumtheme.com and we‘ll check on your order status.

Please do not forget to check your spam box (junk mail) on your mail box.

Can I resell your products?

No, it is not allowed to resell our themes. For more information, please read our Terms & Conditions

Can I customize your theme and remove the copyright informations?

You can change and customise everything visual on our themes, you can also remove any visual copyright from the footer, only the copyrights in the source code have to remain untouched.

Can I try the templates before purchasing?

No, it's not possible to try our products without purchasing or joining the club. But you can always visit our demo sites and check them on different browsers.