Our support hours Monday to Friday, from 10.00 to 17.00 (UTC+2 / +3) but not limited. Support Staff will do the best to provide support within 24 hours.

Our Responsibilities

  • Fast and effective support
  • Regular updates
  • Bug fixes when detected
  • Minor customizations
  • Usage and configuration instructions on templates
  • Video tutorials on general subjects
  • Documentation on general subjects

Our Expectations

  • Questions and requests in "English"
  • Informative and well described questions and requests
  • Technical and administrative details and credentials when asked
  • Joomla! compatible and non-problematic server environment
  • Latest and officialy supported Joomla! versions
  • No questions, requests, bug fixes or customizations for 3rd party extensions